Refund policy

Returns

We want you to be completely satisfied with your Maegeri gear. You have 14 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unworn, unused, and in the same condition you received it
• The item must have all original tags attached
• The item must be in its original packaging
• You must provide proof of purchase (order confirmation or receipt)

To start a return, contact us at hi@maegeri.com. Once your return is approved, we'll send you return instructions and, where applicable, a prepaid return label. Please do not send items back to us without first requesting a return — packages sent without prior authorization will not be accepted.

Return address (only once your return has been approved): 71Media / Maegeri Keizersgracht 520 H 1017 EK Amsterdam The Netherlands

Damages and Issues

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us immediately at hi@maegeri.com so we can resolve it as quickly as possible.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned once unsealed or used:

• Personal care and hygiene-related products, once the seal has been broken
• Custom or personalized products (e.g. special orders)
• Perishable goods

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Gift cards are non-returnable and non-refundable.

Exchanges

The fastest way to get the item you want is to return your original item and, once that return is approved, place a new order separately.

Your Right of Withdrawal (European Union)

If you are a consumer and your order is shipped to an address within the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving your order — for any reason, without justification, regardless of whether the item was purchased at full price or on sale. This right exists independently of, and in addition to, our voluntary return policy above.

To exercise this right, notify us within the 14-day period using the withdrawal button/form in your account or order confirmation, or by contacting us at hi@maegeri.com. You then have a further 14 days to send the item back to us. As with any return, the item must be unused and in its original condition, with tags attached where applicable, and proof of purchase provided.

This statutory right does not apply to goods exempt from the right of withdrawal under applicable EU law, such as (where relevant to our products) made-to-order or personalized items, and sealed goods that have been unsealed for hygiene reasons after delivery.

Refunds

We will notify you once we've received and inspected your return, and let you know whether it has been approved. If approved, we will refund you via your original payment method within 14 days of the date we are informed of your withdrawal, or of receiving the returned item back — whichever is earlier — in line with EU law.

Please note it can take additional time for your bank or card provider to process and post the refund.

If more than 14 days have passed since your return was approved and you have not received your refund, please contact us at hi@maegeri.com.